LET'S GET YOUR HOME PROTECTED.

HOMECARE MEMBERSHIP AGREEMENT

Thank you for choosing the WWE HomeCare Membership. Our goal is to help protect your home through preventative maintenance, regular inspections, and priority service from one trusted local team.

By enrolling in this membership, you acknowledge that you have read, understand, and agree to the terms and conditions outlined below.

MEMBERSHIP BENEFITS
Bronze Tier

Includes:

Two (2) scheduled maintenance visits per year
Annual Home Maintenance Summary
Seasonal home inspection
Digital maintenance record
Priority scheduling
10% discount on WWE Home Improvement services
Exclusive member discounts through G&G Towing & Transport
Silver Tier

Everything included in Bronze, plus:

Two (2) labor hours included annually
HVAC filter replacement (customer supplied)
Smoke detector testing
Water shut-off valve inspection
Toilet and faucet leak inspection
Door and window adjustments
Caulking inspection and minor touch-ups
Garage door inspection
Dryer vent inspection
Priority emergency scheduling
15% discount on repairs
Gold Tier

Everything included in Silver, plus:

Four (4) scheduled maintenance visits annually
Eight (8) labor hours included annually
Water heater flush
Garage door tune-up
Visual roof inspection (performed from the ground or by drone when conditions permit)
Deck and exterior inspection
Annual gutter inspection
Home Improvement Roadmap
Annual Home Maintenance Summary
Same-week scheduling (when available)
20% discount on repairs
VIP Priority Service
MEMBERSHIP TERMS
Scheduled Visits

Your membership includes scheduled maintenance visits based on your selected membership level.

Appointments are scheduled based on technician availability, geographic routing, weather conditions, emergency service demands, and operational capacity.

Members may reschedule appointments by providing at least twenty-four (24) hours’ notice.

Included Labor

Included labor hours apply only to preventative maintenance services and minor repairs approved by WWE Home Improvement.

WWE Home Improvement reserves sole discretion in determining whether requested work falls within the scope of the membership.

Technicians will complete as many approved maintenance items as time reasonably allows during each scheduled visit. Remaining work may require an additional appointment or separate estimate.

Unused maintenance visits and unused labor hours do not roll over into future membership years and have no cash value.

Projects exceeding the scope of the membership will require a separate estimate before work is performed.

Repairs & Materials

Membership discounts apply only to labor unless otherwise specified.

Unless specifically stated, all replacement materials, fixtures, finishes, specialty components, filters, batteries, hardware, and consumable supplies are the responsibility of the homeowner and will be billed separately upon approval.

Home Maintenance Reports

Each scheduled maintenance visit includes documentation of your home’s maintenance condition.

Reports may include:

Before and after photographs
Maintenance history
Recommended repairs
Preventative maintenance suggestions
Preventative Maintenance Score

These reports are informational only and do not constitute engineering reports, insurance inspections, code compliance inspections, home inspections for real estate transactions, or certifications that any system is free from defects.

Priority Scheduling

Members receive scheduling priority over non-members whenever possible.

Emergency requests will be accommodated as operationally feasible but cannot be guaranteed due to weather, workload, emergency service demands, or technician availability.

Membership Discounts

Membership discounts apply only while the membership remains active and payments are current.

Discounts may not be combined with any other promotions unless approved by WWE Home Improvement.

BILLING

Membership fees are billed monthly unless an annual payment option is selected.

A one-time enrollment fee applies to all new memberships:

Bronze – $69.99
Silver – $139.98
Gold – $209.97

Membership continues until cancelled.

Members may cancel by providing written notice before the next billing cycle.

No refunds will be issued for partially used billing periods, completed maintenance visits, or enrollment fees.

Failed Payments

A $25 fee will be assessed for the first returned payment due to insufficient funds or a declined payment method.

Any additional returned payments are subject to a $30 fee.

Membership benefits, including scheduled appointments, are suspended while payments remain delinquent.

WWE Home Improvement reserves the right to terminate memberships for repeated payment failures.

A $35 reinstatement fee may apply before membership benefits are restored.

SERVICE AREA

Membership services are available only within WWE Home Improvement’s designated service area.

Additional travel fees may apply for properties outside the standard service area.

LIMITATIONS

The HomeCare Membership is intended for preventative home maintenance only.

The following services are NOT included unless separately quoted:

Major renovations
Roofing replacement
HVAC replacement
Plumbing replacement
Electrical rewiring
Foundation repairs
Structural repairs
Mold remediation
Insurance claim work
Emergency disaster restoration
Permit-required work
Licensed specialty contractor work

Membership services are preventative maintenance services only and do not constitute a warranty, guarantee, insurance policy, home warranty, engineering report, code inspection, or certification that any portion of the home is free from defects or future failures.

RIGHT TO REFUSE SERVICE

WWE Home Improvement reserves the right to refuse or discontinue any service that:

Creates an unsafe working environment
Violates applicable building codes
Requires permits
Requires specialty licensing
Falls outside the membership scope
May reasonably create additional property damage
Presents health or safety concerns to technicians
ACCESS TO PROPERTY

The homeowner agrees to provide safe, unobstructed access to all requested maintenance areas.

If technicians cannot safely access the requested work area, WWE Home Improvement reserves the right to postpone, reschedule, or decline the service.

MISSED APPOINTMENTS

Appointments cancelled with less than twenty-four (24) hours’ notice, appointments where the homeowner is unavailable, or appointments where technicians cannot reasonably access the property may result in:

A $75 missed appointment fee; or
The visit being counted as a completed membership visit.

This determination is at the sole discretion of WWE Home Improvement.

PET POLICY

Homeowners are responsible for securing all pets before technician arrival.

WWE Home Improvement reserves the right to suspend or discontinue service if animals create an unsafe working environment.

WEATHER

Certain maintenance activities, inspections, or appointments may be delayed, modified, or rescheduled due to weather conditions.

Visual roof inspections and drone operations are subject to weather conditions and technician discretion.

Drone inspections are additionally subject to FAA regulations, airspace restrictions, equipment availability, and pilot discretion.

EXISTING CONDITIONS

WWE Home Improvement is not responsible for discovering latent, hidden, concealed, or pre-existing conditions that are not reasonably visible during normal maintenance activities.

Existing deterioration, decay, corrosion, pest damage, water damage, mold, improperly installed materials, or concealed defects may become apparent during maintenance.

WWE Home Improvement assumes no responsibility for such pre-existing conditions.

SCOPE CHANGES

Any additional work requested after the technician has arrived that falls outside the originally scheduled maintenance visit may require:

A separate estimate
An additional appointment
Additional labor charges
PHOTO DOCUMENTATION

WWE Home Improvement may photograph maintenance areas before, during, and after service for documentation, quality assurance, and internal recordkeeping purposes.

Photographs remain company property unless otherwise required by law.

FORCE MAJEURE

WWE Home Improvement shall not be responsible for delays caused by severe weather, natural disasters, supplier shortages, labor shortages, utility interruptions, governmental actions, or any circumstances beyond its reasonable control.

LIABILITY

WWE Home Improvement agrees to perform all services using reasonable care and professional workmanship.

The Company shall not be responsible for hidden defects, concealed damage, pre-existing conditions, future failures, or issues outside the scope of the membership.

The homeowner acknowledges that preventative maintenance reduces the likelihood of future repairs but cannot eliminate the possibility of future failures.